Satispay
Satispay is a mobile payment platform, offering users a convenient and secure way to make transactions using their smartphones.
➡️ Key benefits of offering Satispay as a payment method are:
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Ease of use: Simple and fast checkout for EUR currency customers
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Security: Every payment is authorised securely within the Satispay environment
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Get started quickly: There is no need for the merchant to have an account with Satispay
User Experience
At the checkout, the customer selects Satispay as their preferred payment method.
The Satispay QR is provided to the customer for scanning using their Satispay application:
➡️Details
Merchants do not need to have an account with Satispay.
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Payment method type: Synchronous - payments are confirmed immediately
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Refunds: Supports partial and full refunds
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Recurring payments: Not supported
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Pre-authorizations: Not supported
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0% Cashback: Not supported
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MOTO: Not supported
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Cancellation: Supports cancellation
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Disputes: Not supported
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DCC: Not supported
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Surcharge: Not supported
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Tipping: Not supported
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Installments: Not supported
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Tokenization: No
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Restricted MCC: Some Merchant Categories are not eligible to have Satispay activated
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Μerchant countries: Available for merchants registered in Italy, France and Luxembourg
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Customer countries: Available to customers in Austria, Belgium, Croatia, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, the Netherlands, Portugal, Spain
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Pricing: For more information, please refer to our pricing page under the main navigation.
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Settlement: Customer payments are deposited next day into your business account for confirmed payments / successful transactions (i.e. have statusId = F)
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Cross-currency payments: Not yet supported
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Additional notes: Satispay is not available through Quick Pay
➡️How to activate Satispay
Merchants do not need to have an account with Satispay.
Activation of this payment method is instant. Once activated, merchants will immediately be able to accept payments via Satispay.
Merchants can only activate Satispay on their own from their Viva account interface. To activate Satispay, please follow the procedure below:
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Sign in to your production Viva account .
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Click on Settings > API Access and scroll down to the Satispay (Payment Method) section.
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Click on the Enable Satispay as a payment method button:
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You will be asked to provide VAT number proof.
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Satispay will be activated.
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If you would like to deactivate Satispay, click on the Disable Satispay as a payment method button:
➡️Merchant Categories
There are some merchant categories that are not eligible to have Satispay activated. If your business is in one of these categories, you will not be able to accept payments through Satispay:
Restricted MCC
Merchant Category (MCC) Description
4814 Telecommunication services, including local and long distance calls, credit card calls, calls through use of magnetic stripe reading telephones and faxes
4829 Wire transfers and money orders
5933 Pawn shops
5966 Outbound telemarketing
5967 Inbound telemarketing
5969 Ticket Agencies(Radio, televison and other direct Marketers not elsewhere classified)
6010 Financial institutions — manual cash disbursements
6011 Financial institutions — automated cash disbursements
6012 Financial institutions — merchandise and services
6051 Non-financial institutions — foreign currency, money orders (not wire transfer), scrip and travellers’ checks
6211 Securities — brokers and dealers
7012 Timeshares
7273 Dating and escort services
7278 Buying and shopping services and clubs
7321 Consumer credit reporting agencies
7322 Debt collection agencies
7361 Employement agencies and temporary help services
7995 Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and Wagers at Race Tracks
Smart Checkout supports Satispay straight out of the box with no configuration required.
➡️Get Support
If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!