What is Remote Identity Verification?

Remote Identity Verification allows you to verify your identity online without visiting a physical location.

You can complete the process using a device with a camera, such as a smartphone, tablet, or computer.

#➤ How does it work?

1. Log in to your account

   Log in to your Viva.com account and select Remote Identity Verification.

2. Use a device with a camera

   You can use your smartphone, tablet, or computer. A smartphone may make it easier to capture clear images of your identification document.

3. Verify your phone number, if required

   In most cases, you will receive a One-Time Password (OTP) to confirm your phone number.

4. Provide your identification document and selfie

   Follow the instructions to take photos of your ID, passport, or residence permit.

   Make sure the images are clear and include both sides of the document where required.

   You will also be asked to take a selfie to confirm your identity.

5. Submit your verification

   Once you submit the required images, the system will check that they meet the necessary requirements.

   If all requirements are met, the verification process can be completed within minutes.

#➤ I do not have a camera on my computer. What can I do?

A camera is required to complete Remote Identity Verification.

If your computer does not have a camera, you can use another device with a camera, such as a smartphone or tablet.

Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.