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viva.com Terminal app

Viva.com Terminal POS - The Ideal Choice for Modern and Secure Transactions

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Card Terminal Troubleshooting

Troubleshooting Your Viva.com POS Devices

Network Problems

Battery/Power Issue - Card Terminal Shuts Down
Battery Issue - Card Terminal Not Charging
Battery Issue - Battery Depletion
Power Issue - The Terminal Shuts Down During Printing
Battery/Power Issue - Ciontek Terminals
When I disconnect the wireless card terminal from the power, turns off. What should I do?

Printing Issues

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Battery Issues

Battery/Power Issue - Card Terminal Shuts Down

If your terminal suddenly shuts down or does not power on, follow the instructions below according to your model to identify and resolve the issue.

2 min readUpdated Sep 22, 2026

Battery Issue - Card Terminal Not Charging

If your terminal is not charging, follow the instructions below according to your model to identify and resolve the issue.

1 min readUpdated Sep 22, 2026

Battery Issue - Battery Depletion

If your terminal is discharging very quickly, follow these steps:

1 min readUpdated Sep 22, 2026

Power Issue - The Terminal Shuts Down During Printing

If your terminal shuts down while printing a receipt, follow the steps below to identify the problem:

1 min readUpdated Sep 22, 2026

Battery/Power Issue - Ciontek Terminals

If you are experiencing charging issues with your Ciontek terminal, follow the steps below to identify and resolve the problem:

1 min readUpdated Sep 22, 2026

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