Battery/Power Issue - Card Terminal Shuts Down

If your terminal suddenly shuts down or does not power on, follow the instructions below according to your model to identify and resolve the issue.

Important: When the terminal is connected to the charger, ensure the charger is plugged directly into a wall outlet and not into a power strip.

Warning: If you notice that the terminal’s battery is swollen, do not continue using or charging it for safety reasons. Immediate inspection and battery replacement are required. Please contact the Support Team.

#➤Android A8900, A77, A910, A920

→Battery & Charger Removal:

• Carefully remove the battery and charger

• Press and hold the power button for 10 seconds

• Reconnect the charger and try to power on the terminal

→If it does not power on:

• Try a different outlet

• If the terminal still does not turn on, contact customer support

→If it powers on:

• Reinsert the battery

• If the battery is charging, let the terminal charge fully (100%)

• If it does not charge, contact customer support

#➤Android A80

→Charger Removal:

1. Disconnect the charger from the terminal for 10 minutes

2. Reconnect the charger and try to power on the terminal

→If it does not power on:

• Contact customer support

#➤Prolin D200, S900

→Battery & Charger Removal:

1. Carefully remove the battery and charger

2. Press and hold the power button for 10 seconds

3. Reconnect the charger and try to power on the terminal

→If it powers on:

1. Go to: Menu > System > About and check the battery status

   • If you see “Battery XX%,” contact customer support for further checks

   • If you see “No battery,” check if the power light turns on and if the cable is in good condition.

   • If the cable is damaged or the light does not turn on, contact customer support

→If it does not:

• If it does not power on contact customer support

#➤S800

→Charger Removal:

1. Carefully remove the charger.

2. Press and hold the power button for 10 seconds.

3. Reconnect the charger and try to power on the terminal.

→If it does not power on:

• Check if the charger light turns on.

• If the light does not turn on, contact customer support for further assistance.

If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.