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viva.com Terminal app

Viva.com Terminal POS - The Ideal Choice for Modern and Secure Transactions

General Overview

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Card Terminal Troubleshooting

Troubleshooting Your Viva.com POS Devices

Network Problems

Printing Issues

Screen Issue - White / Broken Screen
A contactless payment card cannot be read. What should I do?

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Device Issues

Screen Issue - White / Broken Screen

If the screen is blank or broken: Please contact customer service immediately for further assistance.

1 min readUpdated Sep 22, 2026

A contactless payment card cannot be read. What should I do?

Each time you accept a contactless payment card, try the following steps to ensure the card is read successfully:

1 min readUpdated Sep 22, 2026