Battery Issue - Card Terminal Not Charging

If your terminal is not charging, follow the instructions below according to your model to identify and resolve the issue.

→Removing and Cleaning the Battery:

• Carefully remove the battery and clean its pins

• If there is a sticker on pins of the battery, remove it

→Testing Without the Battery:

• Connect the terminal to the charger without the battery and try to turn it on

• If it turns on:

  • Insert the battery and try to charge the terminal

  • If it does not charge, contact customer support for further assistance

• If It Does Not Turn On:

  • For A8900, A920, A910, A77, D200 Terminals (with USB port):

    • Try changing the cable and outlet. Insert the battery and charger and attempt to charge the terminal

    • If it does not charge, contact customer support for further assistance

  • For S900 Terminals:

    • Check the cable and see if the charger light is on

    • If it does not charge and/or the cable is damaged or the light does not turn on, contact customer support

#➤ For Datecs and A50 Terminals:

→Check the Cable and Power Supply:

• Ensure that the cable and power supply are properly connected and that there are no damages

• If the terminal does not charge, contact customer support

If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.