Where can I see my sales transactions?
➤ Login through Web Browser
In order to see the sales transactions of your Viva.com account through a web browser, follow the steps below:
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Select Sales and Sales Transaction
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Choose the preferred time period under the Show Sales field
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Click on Search
You will find the details of all transactions related to your sales, i.e. money you receive from your customers such as:
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Charges
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Cancellations
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Pre-authorizations
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Refunds
Cancelled transactions are shown in red and refunds in green. You can search and organise your transactions using the various search criteria and filters by clicking on the Advanced Search Option.
In the Remarks column, you can view the classifications according to the status of each transaction.
You can see your transactions and the actions corresponding to each one in detail:
Info | It is available for all types of transactions giving you more information about the transactions. |
Allows you to view and print the receipt of a transaction. | |
Cancelled | It appears in red and is available for transactions that have not yet cleared, so that you can cancel them. |
Refund | It appears in green and only if a card charge has been cleared. Full or partial refund to the cardholder is possible. |
Charge | Appears only on pre-approved transactions of the same business day. You can select the amount you wish to charge, less than or equal to the pre-authorization amount. |
Repeat | Appears on card charges for which the cardholder has allowed recurring charges. The amount each time may be different. |
➤ Login through Viva.com app
Sales Transactions can be found under "Sales" option. The customer loads the graph page, and the latest activity. He/she can modify the search (30 days, 7 days, custom), and set different search criteria such as:
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Daily sales transactions
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Weekly sales transactions
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Monthly sales transactions
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Yearly sales transactions
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Gross sales
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All or specific sources of income (physical stores, e-shops etc.)
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All or specific channels of transactions (terminals, e-shops etc.)
➤ Viva.com Terminal
You can locate the Sales Transactions on your Viva.com Terminal app, under the Transactions option**.** You may find a detailed guide on our article here.