Reset your Viva.com account password

If you've forgotten your password, you can reset it using your registered mobile phone number and registered email address.

#Before you begin

Make sure you have access to:

• your registered mobile phone number (to receive a verification code), and

• your registered email address (to receive the password reset link).

#Reset your password

• Go to the Viva.com website and select Log in.

• Select Forgot password?

• Enter your registered mobile phone number and select Reset Password.

• We'll send a password reset email to your registered email address.

• Open the email and select the password reset link.

• Create your new password and select Complete.

• Enter the OTP (One-Time Password) sent by SMS to your registered mobile phone number.

• Once your password has been changed successfully, you'll see a confirmation message.

• We'll also send a confirmation email to your registered email address to let you know your password has been changed.

Important: If you exceed the maximum of three password reset attempts, you'll need to wait 30 minutes before trying again.