Prolin terminals Errors

#⇨ Error 983

Terminals can perform transactions normally despite the error.

You should not proceed with a RESET, as the terminals will become inoperable after this action. You do not need to take any action unless your terminal stops processing transactions. If you experience any additional issues (e.g. screen freezing, shutdowns, or printing errors), please contact with one of our representatives for further assistance and a thorough check.

#⇨ Error 984 / 982

If you see the error message "Error 984" (or "Error 982") on PROLIN terminals during software update, this indicates a weak connection to the Terminal Management System (TMS).

You can take the following actions:

1. Restart your Router:

   • If there are no other connected devices (like a call center, switch), or

   • If it uses a static IP address

2. Restart your terminal

The above 2 reboots/restarts, help delete possible errors which affect the card terminal's network connection.

If you are not using a static IP and are connecting via DHCP, try connecting the terminal to another Router. If the issue persists, you will need to contact a network technician or your Internet Service Provider (ISP) to find out why the IP address is disconnecting/not connecting.

Caution!

If there are other connected devices as mentioned above or if you are using a static IP address, you will need to consult a network technician to investigate why the disconnection occurs with the static IP settings.

#⇨ Error 985

In some cases, Prolin terminals S800 and S900 may show error 985. To resolve this issue, you need to restart the terminal and then proceed with a software update.

If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.

#⇨ Unsuccessful Update Error

If your Prolin POS terminal shows an “Unsuccessful Update” error after selecting the language and network settings, follow the steps below to resolve the issue.

#1. Check Language and IP Settings

1. On your POS terminal, select Language → your preferred language.

2. Go to IP Settings.

3. Choose DHCP.

4. If you see an IP address (for example: 192.168.1.42) but the update still fails, continue to the next step.

#2. Check the Ethernet Cable Connection

1. Make sure the Ethernet cable is not plugged into the LAN4 port on your router.

2. Unplug both the power cable and the Ethernet cable from your POS.

3. Plug the Ethernet cable into LAN1, LAN2, or LAN3 on your router.

4. Plug the power cable back in and let the POS restart.

#3. Try the Update Again

1. Once the terminal restarts, select Language → your preferred language.

2. Go to IP Settings → DHCP again.

3. The POS should now get a new IP address and automatically start downloading the update.

#4. Confirm the Update

1. Wait until the screen shows “Update Successful.”

2. Make sure there is no cash register connected to the POS.

3. Once confirmed:

   • Select Language → your preferred language.

   • Go to IP Settings.

   • Press the Green Button to verify the update.

#5. Activate Your POS on Your Viva.com Account

1. Log in to your Viva.com account.

2. Follow the steps to activate your POS terminal.

3. When prompted, enter your activation code.

4. Once activation is complete, make a test transaction to confirm everything is working properly.

#Final Check

• The update completed successfully.

• The POS is activated to your Viva.com account.

• A test transaction went through without issues.