Printing Issue

If your terminal is not printing a receipt, follow the steps below to identify and resolve the issue:

#➡️ Paper Check

• Remove the Paper: Pull out the paper to ensure there is nothing blocking the paper output or causing a jam

• Check Paper Diameter: The roll of paper must have the correct diameter to avoid jamming at the printer edges and to exit the port smoothly

#➡️ Component Check

• Inspect Components: If any component appears damaged, contact customer support for inspection

#➡️ Error Message Check

1. Identify Error Messages: Check if any error message appears when starting the print job

2. Manage Error Messages:

   • “Needs Paper” Message: Verify that the paper roll is properly placed and that the cover is securely closed

   • Other Error Messages: For any other error message, contact customer support for further investigation

#➡️ If there are no error messages, proceed with the following steps:

For A920, A910 Terminals with USB Port:

• Check if the battery has at least 10% charge. If not, charge the terminal and try printing the receipt again

For S900, S800 Terminals:

• Check if you are using the original charger cable. If not, try the original cable. If you have lost it, contact customer support

#Contact Customer Support

If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.