How can I order a physical debit card and when will I receive it?

You can easily and quickly order a new card exclusively through your browser. If you start the process through the Viva.com app, you will be redirected to your mobile browser, where you must log in and continue with your order. The same process applies if you need to replace your card because it has expired or has been lost or stolen.

#How can I order a business debit card?

To complete your card order, follow the steps below:

1. Login to your Viva.com Account and select ''Create Card''

2. Choose ''Physical''

3. Confirm your ''name''

4. Type or choose your ''address''
   You will only be able to submit your delivery address if it complies with the rules described below:

   • Zip codes must not contain letters or hyphens, with the exception of the UK, Ireland and the Netherlands. In these cases, zip codes may include letters but not hyphens.

   • Zip codes for Portugal must be 7 digits long.

   • Zip codes for Poland should be 5 digits long.

   • Zip codes for Hungary must be 4 digits long.

   • For Malta, they should only include the numbers and not the letters of the zip code.

5. You choose the delivery method (the only available method now is express courier delivery)

6. Hit the ''Order'' button

• To start the delivery process, the required amount must be available in your account.

• When you select express delivery, you must fill in your phone number and email address**.**

• The estimated delivery time for the Viva.com Business Debit Card is up to 6 business days.

To track the status of your order, go to your account’s homepage (via browser) and select ‘Order Details’. There, you can see the order date and the shipping address you provided.

#How can I order an employee debit card?

Viva.com employee debit card orders can be placed only if you are the account administrator or a designated user who has been assigned card management privileges.

Follow the steps below:

1. Log in to your account to display your dashboard.

2. Click on the Order button below the image of the viva.com debit card:

   The card ordering page is displayed.

3. Select the employee's name who will receive the card or add the user to the list by clicking the "Add User" button

4. Choose the delivery address of the card or add a new address to the list by clicking the "Add Address" button. Then click the "Order" button.

5. Choose express delivery (you will be asked to enter your mobile phone in the required field) and click on the Order button

6. Review the address information and click on Submit Order. A message is displayed confirming your order.

Alternatively, you can order an Employee card within your account by selecting:

• From the main menu, choose Cards and then Order.

#How can I track my card order status?

To follow the progress of your order via browser, go to the home page of your account and select "Order Details".

To track the progress of your order via the Viva.com app, select "Home > Orders > Order Details", where you can track the order date and the shipping address you entered.

#How do I cancel my business card order?

If you wish to cancel your business card order, you first need to check if the order charge has been completed by following these steps:

1. Log in to your Viva.com Account.

2. From the left menu, select Accounts.

3. Locate the Primary Account and select Details on the right.

4. Find the transaction with the description Viva.com Card express activation fee.

If the charge has been completed, the order cannot be canceled.

Important information before order:

• The estimated card delivery time is 6 business days.

• The delivery fee for both Employee and Business Cards is €9.99.

• Digital cards can be issued through Viva.com app or browser. Physical cards can only be ordered through browser.

• ​You can order one physical card every 15 days. This restriction does not apply to employee cards.

• There is no limit on how many physical cards you can order and activate.

• Physical cards are subject to a monthly fee of €2.99, charged on the first calendar day of the month following activation.

• The supported card scheme is Mastercard.