Transaction Disputes - viva.com debit card holder

A dispute is a request to investigate a card transaction that you believe is incorrect, unauthorized, or was not processed as expected.

If you have made a purchase using your Viva.com card and have not received the product or service by the agreed delivery or service date, you should first…

If you cancelled a subscription but are still being charged due to a previously authorised recurring payment:

If you see a transaction that you do not recognise, first check whether it may be a legitimate charge before taking further action.

If an ATM did not dispense some or all of the cash from your withdrawal, please wait up to 12 days for the funds to be released.