Getting started with Virtual Terminal

The Card Charging / Virtual terminal or Virtual POS (Web POS) service allows you to receive remote payments without having a physical terminal, giving you the ability to provide your business with the functionality of a physical card acceptance terminal, without the customer’s mandatory presence. 

➽ Features

• Sales executed through the virtual terminal are processed, cleared and credited to your accounts on the next day*.

• You can access your trading history at any time by selecting the ‘Sales’ category.

• Under the same category, you can also access additional features including cancellations, reversals and charges.

***Merchants' accounts are excluded depending on the risk of their business activity.

Virtual Terminal is a special feature provided to specific merchant categories upon request. To enable it in your Viva.com Account to submit a request to our customer support team.

#How do I charge via Virtual Terminal?

To charge cards via Virtual POS the following steps are necessary:

1. Log in to your Viva.com Account from a browser.

2. Select from the menu, Sales and Virtual Terminal

3. A notification appears asking you to:

   • Check that the name on your customer's ID card matches the name embossed on their payment card

   • Obtain your customer's signature on the transaction document (receipt, invoice or prepaid invoice) and keep it for at least 12 months

   • Compare the customer's signature on the transaction document with the signature on his/her ID card

   • Record your customer's name, address, telephone number and email address

4. Click Yes if you agree to these necessary actions
   The Card Charge is displayed.

5. Fill in the required fields.

   • Your reference: To help you identify the payment

   • Amount

   • A short payment description: The description that will be displayed to the customer
     ​Note: You can also copy and paste emojis into this field if you wish 😃

   • Customer email

   • Customer phone number

   • Card Number

   • Name on card

   • Expiration Month

   • Expiration Year

   • CVV
     ​Note: For Mastercard, Visa, Discover and Diners, the three digits on the back of the card. For Amex, the four digits on the front of the card.

   • Payment Source: Select "Default" unless you have set up a separate payment source for this payment channel

   • Tags: To group transactions for easy retrieval later (optional)

   • Receipt language

6. Tap the Charge Card button. The payment has been completed.

#How do I find transactions that have been charged via Virtual Terminal?

To locate Web POS transactions, kindly follow the steps below:

• Log in to your business Viva.com Account

• Select from the menu, Sales and Sales Transactions

• Locate the transaction you wish by searching by time period or date range.

• The transaction will be displayed with the word Card Charge in the Type column

* When the transaction is pre-authorised, the word Reserve is displayed in the Type column.

• If you want transaction details, select Information.

• If you would like to print the transaction, select Print.

#Does Web POS support pre-authorization?

Yes, it does. If you wish to reserve an amount from your customer's card via Web POS, kindly follow the steps below:

• Log in to your business Viva.com Account

• Select from the Menu, Sales and Virtual Terminal

• Fill in the required fields and select pre-authorize amount

#Charge/cancellation of a pre-authorisation transaction

To track Web POS transactions, follow the steps below:

• Login to your Viva.com Business Account

• Select from the menu, Sales and Transactions

• Locate the transaction you want by searching by time period or date range

• The transaction will appear with the word Capture in the Type column

  From the Options column, tap Charge or Cancel, depending on the action you wish to take.

Important

The transaction can only be cancelled if it has not yet been cleared.

#➽ What does Virtual Terminal cost?

Charges are calculated based on the Interchange ++ model.

In particular, for the Virtual Terminal (Web POS) service, you will need to check the Price List in the OVER THE PHONE field. You can find the Pricing page by visiting Viva.com, scrolling to the bottom of the page and selecting Pricing under Resources.