Getting started with Quick Pay
Quick Pay allows you to create a unique permanent payment link that can be shared with your customers. This gives you the opportunity to accept online payments from your customers on your Viva.com Account without the need for an e-commerce store.
Quick Pay links are always active and the amount and description of the transaction can be defined by each customer according to their requirements.
The service was designed with smaller merchants in mind, such as personal trainers, educators, freelancers or anyone with a small circle of clients they know personally.
The service is also suitable for all charities or humanitarian activities that want to publish a link to all platforms to accept donations.
Quick Pay leverages the Smart Checkout solution, along with all the features and payment methods it offers (except PayPal).
➽ Supported payment methods
➔ Cards
- Visa, Mastercard, American Express, Maestro, Bancontact, JCB, Discover & Diners Club
➔ Some Digital Wallets
- Apple Pay, Google Pay, Samsung Pay & Viva.com
➔ Some Local Payment Methods
- BANCOMAT Pay, Bancontact QR, EPS, iDEAL, IRIS, MULTIBANCO, MB WAY, P24, PayU, Swish, Trustly, WeChat Pay & BlueCode
➔ Certain Direct Debit Methods & Other Payment Methods
- Pay By Bank
You can accept payments from international customers for all payment methods, except for local payment methods and Pay By Bank.
How do I activate Quick Pay?
The Quick Pay link can only be created once, and only by the Account Administrator, from the home page of the Viva.com business account.
Once you have created it, you can send it to as many customers as you wish, so that you can accept payments.
To create the link, follow the steps below:
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Login to your Viva.com Business Account
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From the home page, select the Create your link button.
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Create your own link and select Continue
Notes: The Quick Pay link, accepts Latin characters, numbers and hyphens (from 4 to 45 characters in total).
- Then confirm the creation of the link by selecting Create
Important!
The link is unique and cannot be changed!
Once the link is created, return to the home page of your account and in the message that appears, click on the DONE button.
How do I use Quick Pay to accept online payments?
To send the Quick Pay link, you will need to follow the steps below:
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Login to your Viva.com Business Account
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From the home page on the right, select the COPY TO CLIPBOARD button
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Click paste on the desired communication medium (e.g. email, SMS, chat etc.) to send it in any way you wish to your customers.
How do I track a completed Quick Pay transaction?
To track Quick Pay transactions, follow the steps below:
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Log in to your Viva.com Account.
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From the Menu, select Sales and Transactions.
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Find the transaction and select "Info" in the Transaction Details, under the "Channel / Source" field, you can identify the payment method.
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In the "Customer" field, the customer's information will be displayed.
How do I send a receipt to my customers for payments received via Quick Pay?
Upon completion of the transaction via Quick Pay, your customer will receive a confirmation email at the email address they provided during the card payment.
The email the customer receives includes transaction details and a link to locate and print the transaction receipt.
➽ Add your own logo
You can add your own logo to be displayed to customers when they make a payment through your unique Quick Pay link. To do this:
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Make sure you have followed the instructions for activating the service correctly.
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Follow the instructions Add your brand logo. You can find more information by visiting developer.viva.com. From the left-hand menu, select Tutorials → Smart Checkout Configuration → Add your brand logo.
➽ What does Quick Pay cost?
Charges are calculated based on the Interchange ++ model.
More specifically, for the Quick Pay services, you will need to check the Price List in the CARD NOT PRESENT field. You can find the Pricing page by visiting Viva.com, scrolling to the bottom of the page and selecting Pricing under Resources.