General Information on the Pre-Authorization Functionality

#➽ Description

The Pre-Authorization function on your viva.com terminal allows for the easy and secure reservation of funds from your customers' cards as a guarantee for the provision of future services. It is ideal for businesses in sectors such as tourism, hospitality, and catering.

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#➽ Advantages

• Payment Assurance: Ensures the required amount is available on the customer's card before providing the service or product.

• Reduced Cancellations: Minimizes the risk of transaction cancellations or non-payment, especially in industries like hospitality and car rentals.

• Flexible Charging: Allows charging either the full or partial amount of the reserved funds, depending on the final services provided.

#➽ To Activate the Pre-Authorization Function:

1. Submit your request to our team.

2. After submitting your request, we will contact you via email regarding the outcome.

3. If approved, the application will need to be updated.

#➽ Supported Terminals and Services

You can perform a pre-authorization regardless of your customer's card currency, provided their card issuer supports pre-authorizations. The pre-authorization function is supported on the following terminals:

• Android Terminals: A920 Pro, A920, A910, A80, A50, A77

• Ciontek Terminals: CS50C, CS30PRO, CS30PRO with a professional scanner

• viva.com terminal

• All terminals compatible with the viva.com terminal application.

Important Notes

• The pre-authorization function in e-commerce is available only when using the Smart Checkout solution.

• The pre-authorization function is not available for recurring payments or installments via card.