Reset App & Settings

How to reset the app settings of the ‘Viva.com Terminal’ application, with or without erasing account information.

#Viva.com Terminal app Reset

1. Open the ‘Viva.com Terminal’ application and make sure is on the transaction screen or the screen with the Keypad, and select More in the bottom-right.

   

2. Select Reset and choose your preferred method of reset.

   

3. Choose Continue with Settings reset to finalize the process for a settings reset or choose Continue with full reset for a full reset.

• Settings reset - This option will reset the app settings to their defaults without erasing your previously entered account information.

 

• Full reset - This option will reset the app settings to their defaults, erasing your previously entered account information and requiring you to re-activate the app.

#For S900 ,S800, D200, Q30 (Countertop) terminals

1. Press the Red (X) button to open the menu.

2. Press the Down Arrow button twice to navigate to the second menu screen.

3. Select System.

4. Select Reset.

#For the following terminals:

For the A920 Pro (4G Plus), A920 (4G), A910 (4G), A80 (Ethernet), A35, A50, A77, IM30 / IM30 4G , IM20:

1. Open the Viva.com Terminal application.

2. Select the Hamburger Menu in the top-left corner.

3. Tap System.

4. Tap Reset.

5. Choose between "Settings reset" and "Full reset"