Payment Reference

In this article, you will find all the necessary information to enable or disable the **Payment Reference **feature in the Viva.com Terminal application.

With the Payment Note feature, you can add a description to help you identify each payment by linking useful information to each transaction.

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#➥ Enable Payment Reference

1. Select the "More" option at the bottom right-hand side of the screen.

2. Tap on "Payment reference".

3. Enable/disable the payment reference option and choose the source where you want to enter the payment source.

4. Upon returning to the main screen, you will locate 2 options:

• Add Reference
  Select the "Add Reference" and type your desired text.

• Scan Code
  Scan a barcode or a QR code.

After successfully inputting a payment reference, the reference text will be displayed above the keypad.
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#➥ Edit Reference

If necessary, you can amend (add new, update) the payment reference by selecting the respective text.

#➥ Retrieve Information About the Payment Reference

To retrieve information about the payment reference, log in to your Viva.com Account and follow these steps:

Accessing the Merchant Reference:

1. Go to Sales from the main menu.

2. Select Sales Transactions.

3. Locate the relevant transaction.

4. Click Details next to the specific transaction.

5. In the transaction details, you will find the value for Merchant Reference, which corresponds to the payment note.

Searching for a Transaction by Merchant Reference:

1. Go to Sales from the main menu.

2. Select Sales Transactions.

3. Use the Advanced Search: Click the Advanced Search option.

4. Fill in the Merchant Reference field: Enter the payment note in the Merchant Reference field.

5. Execute the search: Click the Search button to find the relevant transaction.