Subscription Plans

From 1 June 2024, Viva.com introduced subscription plans. Existing customers were automatically assigned to the plan that best matched their business usage at that time.

When creating a new account, we recommend a subscription plan based on the information provided during registration. You can change your plan at any time as your business needs evolve.

Subscription plans are available based on how you accept payments:

• Omni-channel – for businesses using multiple payment acceptance channels.

• In-person – for businesses accepting payments through card terminals.

• E-commerce – for businesses accepting payments online.

#Payment acceptance channel Omni-channel

#Payment acceptance channel In-person

#Payment acceptance channel E-commerce

Note: Free outgoing transfers included in each subscription plan apply only to Standard Priority transfers.

#Minimum monthly invoice for Zero plans

A minimum monthly invoice of €4.99 applies.

If the total charges generated from your use of Viva.com products during a billing month reach €4.99 or more, no additional plan fee is charged beyond those usage charges.

The following charges count towards the Zero plan's minimum monthly invoice:

• Fees for unlimited incoming bank transfers

• Active Card Terminals & Website IDs

• Viva Acquiring fee

• Outgoing bank transfer fees

• Additional user fees

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#What's included with every plan?

• Payments account

• Unlimited digital debit cards

• Payment notifications and payment links

• Unlimited real-time settlement

• Offline payments

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#Changing your subscription plan

The monthly subscription fee is charged on the last day of each calendar month.

You can change your subscription plan at any time:

• Upgrades take effect immediately.

• Downgrades take effect from the following calendar month.

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View all payment plans on our pricing page. You can find the Pricing page by visiting Viva.com, scrolling to the bottom of the page and selecting Pricing under Resources.

Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.