POS Terminal Transfer

The transfer of a POS terminal from one business to another is only possible under specific conditions, depending on whether the terminal is purchased or leased.

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#Transfer of a Purchased Terminal

To proceed with the transfer of a purchased POS terminal, all of the following conditions must be met:

1. Your terminal has been purchased (not leased).

2. The business that activated the terminal:

   • Is still active and able to issue a sales invoice to the new business.

   • Is in the process of dissolution/closure, as related documentation is required to complete the transfer.

3. The new business:

   • Belongs to the same owner or shareholder, or

   • Belongs to a first-degree relative (e.g., parent).

What you need to do:

• Make sure the terminal is purchased. If you're unsure, you can check your primary Viva.com account for any monthly charges related to the terminal (if there are charges, it's leased).

• Contact your accountant to issue the sales invoice to the new business before the previous business is officially dissolved.

• Create a new Viva.com Account for the new business (if one does not already exist).

• Once the dissolution process is complete, contact one of our representatives to proceed with the next steps of the transfer.

#Transfer of a Leased Terminal

The transfer of leased terminals is not typically supported, as the contract is tied to the original business. However, in specific cases, we can review your request, provided that all of the following conditions are met:

1. The lease duration is less than 24 months.

2. The owner or shareholder of both businesses is the same person or a first-degree relative.

3. The new Viva.com Account is verified.

4. The current Viva.com Account:

   • Has no negative balance.

   • Has no blocked funds.

If all the above conditions are met, please contact one of our representatives to submit your request so we can evaluate it.