Getting Started: Viva.com Onboarding & Activation Guide

Getting started with Viva.com is simple. This guide will walk you through the onboarding and activation steps, from verifying your identity and confirming your business details to assigning account roles.

#Why is onboarding important?

As part of onboarding, we'll ask you to verify your identity and provide information about your business. This helps us confirm the identity and legitimacy of merchants and supports a secure and trustworthy financial environment.

#What to expect

Onboarding with Viva.com is a guided process. You'll review and confirm your business details, verify your identity, and choose how your account is managed.

Once you complete Self-Onboarding, you'll be redirected to your Account Dashboard, where the remaining onboarding steps will appear as a task list with a progress bar.

Let's walk through each step.

#Step 1: Select a Subscription Plan

Select Start from your task list to view the available subscription plans.

• A recommended plan will be highlighted based on the information you provided during the commercial assessment via our ChatBot.

• You can accept the suggested plan or choose a different available plan that better suits your business needs.

#Step 2: Verify Your Identity

Next, you'll need to verify your identity and provide the required business information.

If your business is based in Greece, log in to gov.gr. Otherwise, use your country's official registry. Then complete the Remote Identity Verification process.

This step helps us validate your identity and retrieve official business information from the relevant registry.

#Step 3: Provide Your Business Information

At this stage, you'll review the information collected about you and your business and complete any missing details.

• Business Establishment: Review the business information retrieved from official registries and complete any missing fields.

• Identity: Check your personal information and complete any missing details.

• Profile: Enter your business's Expected Annual Turnover. This field does not appear for freelancer accounts.

Make sure all details are accurate before continuing.

When you're ready, select Confirm if the information is correct and you want to continue. Select Change if you need to go back and make corrections.

#Step 4: Confirm Ultimate Beneficial Owners (UBOs)

Provide the requested details for each Ultimate Beneficial Owner (UBO) and specify the type of control.

Complete the UBO details manually using the form. You can add additional UBOs if needed.

#Step 5: Specify individuals with legal signing authority

Select all individuals who have legal signing rights for the business. If someone is not listed, you can add them.

• For legal entities, select only individuals officially registered as legal representatives.

• For freelancers, select the business owner.

• The person completing the application does not need to sign unless they are also a legal representative or the business owner.

You can check the process for an invited signatory here.

You can return to Steps 4 and 5 to make corrections. The account administrator's details are an exception: only the email address can be edited.

#Step 6: Finalise and Submit for Signatures

You're almost there. In this final step, you'll review and sign your agreement digitally.

1. Review the terms and conditions section by section.

2. Select Next to move through the sections.

3. Select the agreement checkbox after reviewing each one.

You'll then be redirected to the Digital Signature Provider. Review the terms and select Request Certificate to continue. You'll also have the option to preview the documents before signing.

To complete the signature:

1. Select both required checkboxes to activate Send Code.

2. Select Send Code.

3. Enter the OTP sent to your phone.

Once the signature process is complete, you can download a copy of your signed documents.

#You're Almost There!

Once all required steps are complete, your application will be reviewed according to our Onboarding & Activation Policy, which may vary slightly depending on your country and business type.

You can track your progress and application status directly from your Account Dashboard.

You can also view the names and email addresses of the signatories and resend a signatory's invitation email if needed. A confirmation message will appear when the invitation has been sent again.

#You're All Set!

Once your application has been reviewed and your account is activated, you can start exploring the tools and features available to support your business and manage your payments.

Welcome to Viva.com – let’s grow your business together!

Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.