Ciontek, Sunmi and PAX A8900 card terminal activation

In this article, you will find all the necessary info you need to activate your Ciontek, Sunmi, PAX A8900 card terminal and/or mobile phone tablets 'Viva.com terminal'.

Note:

• If the POS terminal does not have the Viva.com Terminal app pre-installed, you will need to download it from the device’s app store in order to activate it and connect it to your Viva.com Account.

• This process applies to all Ciontek and Sunmi terminals.

#First launch of the Viva.com Terminal app

Open the Viva.com Terminal app by tapping its icon on your device, just as you would open any other application.

When you launch the app for the first time, it will welcome you and display basic information about the Tap on Phone feature.

#Setting up the Viva.com Terminal app for first use

After opening the app for the first time, complete the following steps to activate the Viva.com Terminal.

#Step 1: Activate the Viva.com Terminal app

Choose one of the available activation methods:

• Sign in to your Viva.com account using your mobile phone number and password.

• Activate using a device code.

• Activate via the Viva.com app.

Note

The Activate via the Viva.com app option is only available if the Viva.com app (Banking app) is already installed on the device.

#Option 1: Sign in to your Viva.com account

1. Enter the mobile phone number associated with your Viva.com account.

2. Select Continue.

3. Enter your password.

4. Select Continue again.

#Option 2: Activate using a device code

If you choose this method, the app will display a unique device code.

You can use this code in one of the following ways:

#From your Viva.com account (browser)

1. Sign in to your Viva.com account.

2. Go to:
   ​Sales → In-store Payments → Terminals → + New Terminal

3. Enter the device code.

#From the Viva.com app

1. Open the Viva.com app.

2. Go to:
   ​Settings → Activate Viva.com Terminal

3. Enter the device code.

Note for Users

If the terminal is being activated by an employee, select Activate using a device code and share the device code with your account Admin. The Admin can complete the activation through the Viva.com Account or the Viva.com app.

#Option 3: Activate via the Viva.com app

If the Viva.com app is installed on the device:

1. Select Activate via the Viva.com app.

2. Open the Viva.com app when prompted.

3. Complete the activation by following the on-screen instructions.

#Step 2: Select your business account

After successful activation:

• If you have more than one business account, select the account you want to connect to the Viva.com Terminal.

• Confirm that you have selected the correct account.

The app will complete the connection and notify you that two more steps remain:

• Configure app permissions.

• Set up additional payment methods.

#Step 3: Grant the required permissions

Allow the app to access the following device features:

• Location.

• Storage.

• Notifications.

• Device PIN (optional – you can set it up later).

Once completed, the app will inform you that only the setup of additional payment methods remains.

#Step 4: Set up additional payment methods

Choose the payment methods you want to use with your Viva.com Terminal.

Available options may include:

• Tap to Pay (already enabled).

• Connect an external card reader, such as the Mini Card Reader (optional).

• QR Code payments.

Once this step is complete, your Viva.com Terminal is ready to use.

Connect your terminal to your Viva.com Account. You can follow the steps mentioned here