Card Terminal and Cash Register Linking (Italy only)

Starting 1 March 2026, a new Italian government regulation requires merchants to link their active card terminals (POS) with the tools used to certify sales receipts, such as:

• Telematic Cash Registers (Registratore Telematico – RT)

• The web procedure “Documento Commerciale online”

This connection is logical (not physical) and must be registered through the Italian Revenue Agency portal (Agenzia delle Entrate) under “Fatture e Corrispettivi”.

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Viva.com terminals is fully prepared to support the new regulation.

Viva.com will:

• Send the list of active terminal IDs (TIDs) to the Italian Revenue Agency.

• Provide a transactions report starting from 1 March 2026.

Merchants must:

• Wait to receive an official email from the Italian Revenue Agency (sent to the email address registered with the tax authority) starting from 1 March 2026.

• Not take any action before receiving this email.

After receiving the email, merchants will have 45 days to complete the required linking process.

Additional communications will be sent by Viva.com with further guidance if needed.

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#What Merchants Must Do

After receiving the official email from the Italian Revenue Agency, merchants must:

1. Log in to the Italian Revenue Agency portal and access the section
   ​**“Gestione collegamenti” (Connection management)**

2. Link each active POS terminal with the corresponding fiscal cash register or fiscal printer.

3. Provide the required information, including:

   • POS Identifier

   • Fiscal Cash Register serial number

   • Business location address

If multiple acquiring contracts exist on the same POS, multiple connections must be created.

• 1 POS → multiple cash registers, or

• multiple POS → 1 cash register

#POS Identifier Information

The POS Identifier required by the Italian Tax Agency depends on the type of POS used.

#Physical POS Terminals

The POS identifier includes:

• Terminal ID (TID)

• Merchant Tax Code

• Acquirer Name: VIVABANK BANKING S.A.

#Online / Virtual POS

For online payments (Virtual POS), the Terminal ID is not required.

Merchants must provide the following information:

• Acquirer Name:
  VIVABANK BANKING S.A.

• Acquirer Tax Code:
  98007190154

• Agreement Contract:
  Merchant ID (should be filled without dashes). The merchant must enter the first 30 digits and omit the last two.

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#How to Find Your Terminal ID

You can find your Terminal ID (TID) in the following ways:

#From your POS device

1. Access the POS terminal or open the Viva.com Terminal app.

2. Tap More (bottom-right corner).

3. Go to App Settings.

4. Select About.

5. Locate the following codes:

   • Virtual ID

   • Terminal Source ID

To make identification easier, the Terminal Source ID / TID is also printed on the POS receipt, located in the bottom-right section.

#From your Viva.com Business Account

1. Log in to your Viva.com Business Account.

2. Go to: Sales → Physical Payments → Card Terminals

Here you can view all your active card terminals.

#How to Find Your Merchant ID

1. Log in to your Viva.com account.

2. Go to Settings.

3. Select API Access.

4. Under Access Credentials, locate your Merchant ID on the right side of the screen.